Free Shipping to Mainland USA
We are proud to be leading the way in our industry yet again by being the first to offer free shipping for anything purchased on our website. Not to toot our own horn, but this was not easy to do (toot, toot). The shipping industry is not gentle on its packages, and with how bulky and heavy our products are – it can also be incredibly expensive too.
After many years of experience, we are finally ready to deliver even more value to our customers by covering the shipping cost. To give you some idea of the scope of the challenge, our shipping sizes range from small USPS bags to boxes over 4 feet tall. It’s not unusual for an order to require multiple boxes and weigh hundreds of pounds. There’s an art to getting a diverse and complicated order across the country undamaged for a reasonable cost, but with continued innovation in our boxing strategies and an expanded distribution network, we’re ready to deliver on that challenge.
Free shipping is included on all orders shipped via UPS Ground or USPS to one U.S. mainland address. If you live in the USA outside the 48 states and DC, we offer free USPS shipping options on select products. You can choose to upgrade any order to FedEx overnight or two-day shipping at an additional cost.
Please reach out to us if you have any questions on your specific shipping situation.
Shipping Time Frame
We do our best to ship all orders processed before Noon (CST) the same business day. We typically are able to ship any order by the next business day, but there are exceptions. If your order requires custom fabrication or is a large freight order, it can take several days or even a couple weeks to ship your order. Please refer to the product listing on the website or call us if you have questions. Once we've shipped your order, products are delivered within 2 to 5 business days depending on your location and the shipping method. In some rare cases products are on back order. When this happens, we update our website to reflect the estimated shipping date of these products.
Returns Policy
SOOMJ accepts return requests for 90 days from the date of purchase. All materials have a 100% quality guarantee. We are confident that our products will work exactly as advertised when installed correctly. The liability of SOOMJ is limited only to replacement of defective material. All returns must include the following information: Return Authorization Number (RA#) Copy of invoice